Success story of
RCC BPO
RCC BPO’s journey towards enhanced business operations and increased revenue
About our Customer
RCC BPO (Ready Call Center) is a well-established BPO service provider in North America, boasting a workforce of over 2000 employees and handling an impressive call volume of nearly 2 million calls per month, as well as over a million outreach messages per month. With 16 years of experience in the industry, RCC BPO is a top player in the market and operates out of Belize, catering to the needs of the Americas region. They specialize in providing a range of services including Customer Support, Sales Telemarketing, Technical Support, Marketing Outreach, Data Processing, Debt Collection, and more. RCC BPO prides itself on delivering simple and cost-effective solutions to call center needs, and is fully PCI certified.
Challenge
RCC BPO, being a company that operates on a large scale with complex business processes, identified a need for a robust and scalable digital infrastructure. The company acknowledged that its most valuable assets are its human resources, and maintaining employee satisfaction is crucial to its success. To effectively manage its workforce, RCC BPO required digital systems with strong capabilities that complement human behavior and optimize the company's operations.
The Solution
KoreCent's team developed a platform that offered an intuitive interface that allowed RCC BPO to manage its large-scale teams and complex business processes efficiently.
The solution provided by KoreCent was designed to complement human behavior and ensure that employees were satisfied with their work. The platform included features such as real-time data analytics, customizable dashboards, and automated workflows that allowed RCC BPO to streamline its operations and optimize its workforce management.
KoreCent's management solution also provided RCC BPO with a centralized database that allowed the company to store, track, and manage employee data, including performance metrics and attendance records. The platform's advanced reporting capabilities provided RCC BPO with insights into employee productivity, enabling the company to make data-driven decisions and optimize its workforce management.
Overall, KoreCent's management solution helped RCC BPO to overcome its biggest challenge of employee satisfaction by providing a digital system with strong capabilities that complement human behavior, optimizing workforce management, and ensuring that employees were satisfied with their work.
The Achievements
1. Improved employee satisfaction through the complementation of human behavior and digital infrastructure
2. Streamlined operations and optimized workforce management
3. Advanced data analytics, customizable dashboards, and real-time reporting capabilities enabled data-driven decision-making
4. Ensured full compliance with industry standards
5. Reduced operational costs through simple and cost-effective solutions.
Technologies and Tools
Platform: ERPNext
Framework: Frappe
Language: Python, HTML, CSS, JavaScript
Industry: Outsourcing/Offshoring