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Furniture and Home Furnishings Manufacturing
AGI Renovates Operations with KoreCent
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About AGI
AGI, a well-established Indonesian leader in furniture manufacturing and distribution, prides itself on quality products and exceptional customer service across residential and commercial sectors.
Challenge: Growth Hurdles Due to Fragmented Parts
AGI's success was hampered by operational limitations:
- Inaccurate Sales Forecasting: Inaccurate sales projections hindered informed business decisions.
- Multi-Company Management Challenges: Managing separate entities under one umbrella lacked a unified system.
- Data Security Concerns: Concerns arose regarding access control to sensitive information.
- Limited Performance Visibility: Lack of real-time insights into key performance indicators (KPIs) made data-driven decision making difficult.
The Solution: A Comprehensive Platform for Growth
Partnering with KoreCent, AGI implemented a platform that addressed all their critical needs:
- Multi-Company Setup: A unified platform streamlined management of multiple companies under AGI's umbrella, fostering operational efficiency.
- Advanced User-Level Authorization: Granular access control ensured data security and protected confidential information.
- Improved Customer Service Module: Streamlined customer service processes enhanced customer satisfaction and fostered long-term relationships.
- Multi-Tenant System: Scalability was ensured as the platform could accommodate multiple clients simultaneously, expanding AGI's reach.
- Advanced Reporting and Dashboards: Customizable dashboards and scorecards provided real-time insights into critical KPIs, facilitating data-driven decision making and a competitive edge.
The Achievements: Data-Driven Decisions and Operational Excellence
The KoreCent solution empowered AGI to achieve significant improvements:
- Accurate Business Forecasting: Projection to achievement improved to 88% from 71% in the next quarter fuelling business growth.
- Streamlined Company Operations: Unified platform boosted operational efficiency by 15%.
- Enhanced Data Security: Granular access control ensured information security and user breach reduced to 0%.
- Elevated Customer Satisfaction: Latest survey reported a satisfaction scale of 7.9 from 6.2 on a scale of 10 post the implementation of the system.
- Scalability and Growth: The multi-tenant system allowed for accommodating new clients.
- Data-Driven Decisions: Real-time insights empowered strategic decision making.
Overall, the KoreCent platform transformed AGI's operations, fostering data-driven decision making, operational excellence, and a strong foundation for continued growth.
Technologies and Tools
- Platform: ERPNext (Open-source Enterprise Resource Planning)
- Framework: Frappe (Full-stack web framework for ERPNext)
- Languages: Python, HTML, CSS, JavaScript