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Furniture and Home Furnishings Manufacturing
Furniture Bazaar (AUS) Nails POS Woes for a Customer Delight
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About Furniture Bazaar
Furniture Bazaar, Western Australia's largest family-owned furniture and bedding specialist and alignins customer purchases with lifestyle trends. It has 6 superstores across Australia
Challenge: The Log of the POS line
Furniture Bazaar sought to elevate their customer experience by upgrading their Point-of-Sale (POS) system. Key objectives were:
- Transaction Speed: High checkout wait times and time consuming transactions for walk-in customers.
- Customer Experience: Providing a user-friendly and intuitive system for staff to efficiently serve customers.
- Streamlining Returns: Implementing a seamless process for handling product returns.
- Advanced Printing Capabilities: Enabling the creation of customized and informative print formats.
- Mobile-Friendly Interface: Equipping staff with a tablet-friendly GUI for greater operational flexibility.
The KoreCent Solution: Carving a system POS
KoreCent developed and implemented an ERP system for Furniture Bazaar:
- Customized POS System: This user-friendly system facilitated faster product searches, efficient transaction processing, and seamless return management.
- Tablet-Friendly GUI: Staff could utilize tablets for enhanced mobility and improved customer service interactions.
- Advanced Print Formats: The system offered the flexibility to create customized and informative printouts.
- Advanced Run Sheets: Dispatchers were equipped with redundant and lengthy delivery data. These run sheets included product details, customer information, and delivery schedules.
The Achievements: Feels like a Couch
The new POS system empowered Furniture Bazaar to achieve significant results:
- 45% Faster Transactions: Walk-in customers experienced significantly reduced checkout wait times. The transaction time reduced by 45% leading to an increase in repeat visits by 15%.
- Improved Customer Experience: User-friendly interfaces and efficient service enhanced overall customer satisfaction to 8.7% from 7.2% on the purchase experience.
- Streamlined Returns: A seamless return process optimised return tracking and stock correction by 15%.
- 24% Faster Deliveries: Advanced run sheets facilitated efficient product deliveries customer location.
- KoreCent’s advisory and delivery resulted in a more efficient and customer-centric operation, solidifying their position as a leading furniture provider in Western Australia.
Technologies and Tools
- Platform: ERPNext (Open-source Enterprise Resource Planning)
- Framework: Frappe (Full-stack web framework for ERPNext)
- Languages: Python, HTML, CSS, JavaScript