About Supreme Tile

Supreme Tiles is a leading supplier of high-quality tiles, serving contractors, designers, and retailers.

The Challenge

Supreme Tiles faced multiple operational hurdles in their sales and supply chain processes:

1. Inefficient Appointment Scheduling: Customers struggled to book appointments due to a lack of a centralized system, leading to missed opportunities. 
2. Manual Lead Handling: Sales teams manually tracked leads, resulting in missed follow-ups and delayed responses. 
3. Complex Sales Process: Managing quotes, payments, and order conversions required significant manual effort. 
4. Unstructured Payment Tracking: Deposits and balance payments were difficult to monitor, leading to revenue leakage. 
5. Disorganized Drop-Shipping Workflow: Suppliers and order fulfillment were managed via emails, causing tracking issues and delays. 
6. Inconsistent Invoicing & Accounting: Sales teams had to manually generate invoices and reconcile payments, slowing down financial operations.

The Solution:  A Fully Integrated ERPNext System

To address these challenges, Korecent deployed ERPNext to automate appointment booking, lead management, sales, and drop-shipping workflows into a seamless digital process.

Key Features of Korecent’s ERPNext Solution

1. Automated Appointment Booking & Lead Generation: A customer portal allowed clients to book appointments in their local time zones. Each booking automatically created a lead in ERPNext, linked to a calendar event. Email/SMS reminders ensured no meetings were missed. 
2. Quotes to Orders with Instant Payments: Sales teams could convert leads into quotes directly within the system, adding structured payment terms like “50% upfront, 50% on delivery.” Stripe integration allowed customers to make advance payments instantly, triggering automated sales order generation. 
3. Seamless Drop-Shipping Management: Once an order was confirmed, ERPNext auto-generated a purchase order and sent it to the supplier. Suppliers updated shipment status in the system, triggering real-time customer notifications and eliminating the need for constant email updates. 
4. Automated Invoicing & Payment Reconciliation: As soon as suppliers confirmed shipments, the system generated invoices, tracked payments, and updated financial records in real-time. 
5. Integrated CRM & Follow-Up Automation: Sales reps received automatic follow-up reminders for leads, appointments, and payment collection, ensuring improved engagement and conversion rates.

The Achievements: Transforming Supreme Tiles’ Sales & Supply Chain

With Korecent’s ERPNext implementation, Supreme Tiles experienced remarkable improvements:

1. 30% Faster Lead Response Time: Automated lead capture and follow-up improved customer engagement. 
2. Eliminated Missed Appointments: Integrated booking, calendar sync, and automated reminders ensured timely meetings. 
3. Streamlined Payment Processing: Stripe integration reduced delays in collecting advance and balance payments. 
4. Effortless Order & Supplier Coordination: Automatic purchase orders and real-time tracking reduced supplier communication errors. 
5. 80% Reduction in Manual Invoice Processing: Sales invoices were auto-generated, reducing administrative workload. 
6. Enhanced Customer Satisfaction: Transparent order tracking and timely updates improved the buyer experience.

Conclusion:

By implementing ERPNext, Korecent enabled Supreme Tiles to transition from a manual, fragmented process to a fully automated, structured workflow. The new system optimized appointment scheduling, accelerated sales processing, automated invoicing, and improved supply chain coordination, allowing Supreme Tiles to focus on growth and customer service excellence.

Technologies and Tools

1. Platform: ERPNext (Open-source ERP)
2. Framework: Frappe
3. Language: Python, CSS, JavaScript
4. Industry: Tile Manufacturing & Supply