1. Purpose
Korecent Solutions Private Limited is committed to delivering the services agreed upon with its customers. This Refund Policy explains the circumstances and process applicable to refunds for payments made for services.
2. Refund Eligibility
A refund request may be considered in cases involving (a) duplicate payments for the same invoice or order, or (b) payments made in excess of the amount due. Refunds may also be available where required under applicable law or expressly provided for in the applicable service agreement. All refund requests will be reviewed and verified against the applicable agreement, invoice, and payment records. A refund request may be considered in cases involving: (a) duplicate payments for the same invoice or order; or (b) payments made in excess of the amount due. All refund requests will be reviewed and verified against the applicable agreement, invoice and payment records.
3. Refund Process
Where a refund is approved, Korecent Solutions Private Limited will initiate the refund through the original payment method or the applicable payment gateway or banking channel used for the transaction.
4. Credit Card Payments
For payments made by credit card, an approved refund will be processed back to the same credit card or account used for the original transaction, subject to the procedures and processing timelines of the relevant payment gateway and card-issuing bank.
5. Information Required for Refund Requests
Customers must provide the invoice or order number, payment reference or transaction ID, amount paid, amount requested for refund, and reason for the refund request. Supporting documents may also be requested where necessary.
6. Refund Processing Time
Korecent will initiate approved refunds within 7 business days of approval. Once a refund has been initiated, the time required for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank, or credit card issuer. Korecent does not control the processing time of the customer's bank or card issuer.
7. Services Already Delivered or Work Commenced
Payments for services that have already been fully delivered, partially delivered, or for which work has commenced may not be eligible for a refund, unless otherwise agreed in writing or required under applicable law. This restriction does not apply to verified duplicate payments or amounts paid in excess of the amount due.
8. Contact Information
For refund-related queries or requests, customers may contact Korecent Solutions Private Limited at solutions@korecent.com or through the official contact details provided on the company's website or in the applicable service agreement, proposal, or invoice.
9. Governing Law and Jurisdiction
This policy is governed by the laws of India. Subject to applicable law, the courts at Panchkula, Haryana shall have jurisdiction over disputes arising out of or in connection with this policy.
Note:
This policy describes Korecent's general refund process and is subject to the applicable service agreement and applicable law. Nothing in this policy limits any rights or remedies available under applicable law.
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