Success story of
Svensk
From Booking Challenges to Streamlined Operations: How KoreCent Helped Svensk Skrivtolkning Enhance Their Interpreting Services
About our Customer
Svensk Skrivtolkning has been a pioneer in developing text-based services for the deaf and hard of hearing since its inception. With a focus on quality-driven services, the company has gained a reputation as a leader in the European interpreting market. Through their work on standardizing technical and methodological tools for interpretation, Svensk Skrivtolkning has built a loyal customer base that appreciates their commitment to excellence.
Challenge
Svensk Skrivtolkning faced a significant challenge when it came to managing their services online. The company lacked a proper web portal that could provide their customers with an easy way to book services. Additionally, the absence of a booking feature made it difficult for the company to manage their translators' assignments efficiently.
The Solution
To overcome these challenges, Svensk Skrivtolkning partnered with KoreCent, a leading software development company. KoreCent developed a comprehensive solution that addressed all of Svensk Skrivtolkning's needs. Here are some of the features that KoreCent built:
Google Calendar Integration:
KoreCent integrated Google Calendar with Svensk Skrivtolkning's platform, allowing the company to manage their translators' availability more efficiently. This integration also enabled customers to see available time slots and book appointments easily.
Managing Pay Rates For Employees:
KoreCent developed customised time sheets that could handle different pay rates for employees. This feature allowed Svensk Skrivtolkning to pay their translators based on the services they provided.
Booking Preferences Wise Assignment Of Translators:
Svensk Skrivtolkning's translators had different specializations and preferences for the type of work they wanted to take on. KoreCent developed a feature that allowed the company to assign translators based on their preferences.
Single Platform For Booking Services:
KoreCent developed a single platform for Svensk Skrivtolkning's customers to book their services easily. This feature made the process of booking an interpreter more straightforward and reduced the time it took to book a service.
Web Portal For Customers And Translators:
Finally, KoreCent developed a web portal for Svensk Skrivtolkning's customers and translators. The portal provided an easy way for customers to book services and for translators to manage their assignments.
The Achievements
After partnering with KoreCent, Svensk Skrivtolkning saw a significant improvement in their online services. Customers appreciated the easy-to-use web portal and booking feature, and translators found it easier to manage their assignments. As a result, Svensk Skrivtolkning's customer base grew, and the company was able to streamline their operations, resulting in higher profits.
Technologies and Tools
Platform: ERPNext
Framework: Frappe
Language: Python, HTML, CSS, JavaScript
Industry: Translation and Localization Services